Our return policy
Items can be exchanged or refunded with no restocking fee if your parts are unused. You do not need our approval/authorization/RMA to return products to us. If you are doing an exchange, just order your new items through our website and then request a refund for your old items separately.
How to return products:
- Package your items for shipping. Be sure to include a copy of your original receipt or packing slip showing what you paid for the items (a printout of your order confirmation email works too)
- We recommend using Priority Mail with Delivery Confirmation (keep the tracking number) so we can be sure of the status of your package. DO NOT REQUIRE A SIGNATURE. Ship your package to the following address:
6045 Terminal Ave.
Colorado Springs, CO 80915
As long as your returned parts are in like-new condition, your refund will be credited to the account used to pay for the original order within two weeks. *Please do not contact us to check on the status of your return unless this two week period has passed - our returns are processed in batch and we won't have any information for you.*
DO NOT Include any payments when you return items. All new orders must be input through the website. We have a specific way of handling returns (above) and circumventing our system will almost always result in tremendous delays and mistakes in processing your return.
We do not charge any restocking fee for returns or exchanges. However, shipping and handling can not be refunded. Additionally, if you received "free shipping" on your order for any reason, your refund amount will exclude the standard shipping/handling charged by our website.
Refunds will be issued only on items that are in like-new condition. Items with damaged or missing parts or packaging will not be refunded. Items that are sold per foot including braided SS lines, silicone boost/vac hose, and water hose, even if they are cut to a certain length as part of a kit, are not eligible for a refund under this policy. Once we cut it to your custom length or specifically for your kit, it's yours.
Additional fees may apply to items returned after 60 days. We reserve the right to refuse returns on products returned after 90 days; contact us first.